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Benefits of integrating Virtual PBX into any enterprise
This survey totals up benefits of telephone operator (Private Branch Exchange-PBX) towards enterprise, especially by using Virtual PBX.
There are 19 questions in this survey.
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PBX system
*
What is your age?
Choose one of the following answers
Under 18
18 - 25
25 - 50
Over 50
*
What are you doing now?
Choose one of the following answers
Study
Jobless
Work
Retirement
Other
*
If you work now or before, are you the business owner or employed?
Choose one of the following answers
Owner
Be employed
Have not Worked
*
What is your company size?
Choose one of the following answers
1 - 9
10 - 49
50 - 249
Over 250
*
What industry have you been working in?
Check any that apply
Banking/Accounting/Finance/Invest/Insurance
Travel/Hotel/Restaurant/Food/Beverage Service
Administrative/Clerical/Interpreter/Translator/Consulting
Education/Training/Library/Media/Newspaper
Agriculture/Forestry/Chemical /Biochemical
Arts/Design/Architecture
Telecommunication/ IT
Export-Import/Marketing/Sales
Executive management
Other:
*
Where are employees of your company located?
Choose one of the following answers
One office location
Multiple office locations
Some are at office locations, some work from home or remote locations
Virtual office, all employees work from home or remote locations
Not Sure
Other
*
If you call to a
Call Center, Customer Service or Company
, what do you want for your call?
Check any that apply
Fast
Always be connected to person you want
Do not wait too much
Control call
Nothing
Other:
*
When you call to a Call Center, Customer Service or Company, what do you think if there has a automatic interactive response system or PBX System?
Check any that apply
It is professional
It is a large company/ Call Center/ Customer Serivce
It is very convenient
Have or have not the system. It does not matter.
I have no idea
Other:
*
Did your company already use Private Branch Exchange (PBX) system?
Choose one of the following answers
Yes
No
I do not know
*
What kind of PBX system are your company using?
Choose one of the following answers
Hardware PBX (use telephone devices and lines)
Virtual PBX (Hosted PBX Service, web-based interface)
I do not know
*
Your company PBX System is easy to use, isn't it? Please grade for the level of its use
Choose one of the following answers
Excellent
Good
Fair
Poor
I have no ideas
*
How about the cost of your PBX system? Please rate your expense.
Choose one of the following answers
Very high
High
Moderate
Low
Very Low
I do not know
*
Will your company have a plan to replace a current PBX system?
Choose one of the following answers
Yes
No
I do not know
*
What kind of PBX system will be replaced?
Choose one of the following answers
Hardware PBX (use telephone devices and lines)
Virtual PBX (Hosted PBX Service, web-based interface)
I do not know
*
Why will the new one be replaced? Because of
Check any that apply
Cost-Effective
User-Friendly
More features
Growing Company
Other:
*
Will your company intend to build a PBX system?
Choose one of the following answers
Yes
No
Not yet now
I do not know
*
What kind of PBX system will your company reach?
Choose one of the following answers
Hardware PBX (use telephone devices and lines)
Virtual PBX (Hosted PBX Service, web-based interface)
I do not know
*
If you build a PBX system, what kind of PBX system will you reach?
Choose one of the following answers
Hardware PBX (use telephone devices and lines)
Virtual PBX (Hosted PBX Service, web-based interface)
I have no ideas
*
Why do you choose this one? Because of
Check any that apply
Cost-Effective
User-Friendly
More features
Growing Company
Other:
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